The Disconnected Patient Feature

The disconnected patient management is one of the major pain points for device clinics. Solve the burden of disconnected patients once and for all.

How many billing opportunities do you miss due to disconnected patients?

  • 18,6* of the followed patients are disconnected.
  • 70% of medical centers have at least 10% of disconnected patients.
  • Ensuring connectivity to remote transmitters is key to an optimal patient follow-up.
  • Managing disconnected patients is a time-consuming process with a low added-value for the medical team.
  • Possible disconnection reasons:
  • Technical issue with the transmitter
  • Holiday
  • Hospitalization
  • Unplugged transmitter
  • Other reasons
  • Achieve greater efficiency through reduced workload

    Save time and automate procedures
    Increase revenue
    Improve quality of patient care
    Improve quality adherence

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    1. Alert on the Implicity platform

    If the patient is disconnected on the manufacturer’s website, the medical team is notified on the Implicity platform. You can filter patients by disconnection status and enable the SMS fonctionality.

    2. Automatic text message sent to the patient

    The patient receives a link by a text message leading her/him to an application where she/he can enter the reason of her/his disconnection.

    Note: patients can also opt out and disable the SMS option. In this case, the medical team receives an alert on the Implicity platform and the SMS option will be automatically de activated.

    3. Connectivity follow-up on the Implicity platform

    The information provided by the patient is visible on the Implicity platform. The alert will automatically be snoozed until the date indicated by the patient. If the patient reconnects, the alert will be archived automatically on the Implicity platform, without any action from your side.

    1 Observed on 22,105 patients with Medtronic and Abbott implanted cardiac devices, remotely monitored on 7 May 2021. Implicity internal data.

    2 Hindricks, et al. “Daily remote monitoring of implantable cardioverter-defibrillators: insights from the pooled patient-level data from three randomized controlled trials”, 2017.

    3 HRS Expert Consensus Statement on remote interrogation and monitoring for cardiovascular implantable eletronic devices, 2015, Slotwiner & al. 

    4 Sutton, B., Zigler, J., Gopinathannair, R., Deam, G., & Graver, R. (2013). Improved health outcomes and cost-savings with remote monitoring of cardiac implantable electronic devices. Presented at the meeting of the Heart Rythm Society, Denver, CO. Retrospective claims analysis of Medicare 5% sample Limited data Set Standard Analytical Files claims and enrollment data accross all manufacturers.